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Precious Egoabuchi Ejikeme-Ovuegbe

Precious Egoabuchi Ejikeme-Ovuegbe

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Skills: I'm applying for the role of Virtual Assistant - VA_Leila

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Experience:

My name is Precious Ejikeme-Ovuegbe, with over a decade of experience in the financial industry and a proven track record in customer service excellence, I am a results-driven professional who combines technical proficiency with exceptional organizational abilities. My background as a customer service representative has sharpened my skills in managing multiple priorities while maintaining unwavering attention to detail. My combination of financial industry experience, technical aptitude, and proven administrative capabilities makes me particularly well-suited for this virtual assistant role. I am confident in my ability to provide exceptional support while maintaining the highest standards of professionalism and efficiency.
$/hr

Work History

Customer Service Representative
Fidelity Bank Plc
01/02/2008 - 08/08/2021

VA_Leila ✅ Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services. ✅ Established new accounts for high-net-worth individuals and serviced existing accounts to maximize revenue. ✅ Managed portfolio of accounts and monitored for issues in need of attention. Trained and mentored junior banking staff to maximize performance, efficiency, and compliance. ✅ Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems, and printing receipts. ✅ Presented products and services to customers using in-depth knowledge to answer questions. Executed wire transfers, stop payments and account transfers. ✅ Prepared a variety of different written communications, reports, and documents to ensure smooth operations. ✅ Facilitated maintenance team training procedures to align with company standards. Proved successful working within tight deadlines and a fast-paced atmosphere. ✅ Delivered an exceptional level of service to each customer by listening to concerns and answering questions.