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Rediet Kidane

Skills: Client Relationship Management: Strong ability to build and maintain trust and loyalty with clients. Project Management: Proficient in tools like Asana and Monday.com for tracking progress and deadlines. Conflict Resolution: Skilled in identifying and resolving issues effectively. Communication: Excellent verbal and written communication skills for clear interactions. Data Analysis: Ability to analyze client feedback and metrics to drive improvements. Technical Proficiency: Familiar with Salesforce and ServiceDesk for CRM and IT support management. Team Leadership: Experience in supervising and guiding remote teams to achieve performance targets. IT Support Skills: Knowledgeable in troubleshooting hardware and software issues and maintaining system integrity. Documentation and Training: Ability to create user guides and facilitate self-help for end-users. Quality Assurance: Experience in monitoring work quality and implementing improvement measures.

Experience: IT Support Specialist at MMCYTECH (2023 – Present): Provided first-level technical support, resolved hardware and software issues, and collaborated with teams to implement IT solutions. Maintained system integrity and created user documentation. Off-Site Manager at Hello Sugar (2024): Supervised remote teams, ensured performance targets were met, and maintained client communication. Managed resources effectively and implemented performance improvement measures. Senior Account Manager at MMCYTECH/CVENT (2019 – 2023): Acted as the primary contact for clients, overseeing project delivery and managing conflicts. Built strong client relationships and ensured high levels of customer satisfaction through effective communication and quality assurance.

I’m a results-driven account management professional with a strong background in IT support and virtual assistance. Currently, I work as an IT Support Specialist at MMCYTECH, where I provide technical support and maintain system integrity while collaborating with cross-functional teams. Before that, I served as an Off-Site Manager at Hello Sugar, where I supervised remote teams and ensured high performance and client satisfaction. Previously, as a Senior Account Manager at MMCYTECH/CVENT, I excelled in building long-term client relationships and effectively resolving conflicts, ensuring that projects were delivered on time and to client specifications. My skills in client relationship management, project management tools like Asana and Monday.com, and data analysis help me drive improvements and maintain high standards of service. I hold a Bachelor’s in Mechanical Engineering and a Bachelor’s in Marketing Management, along with certifications in Cybersecurity and Project Management. I’m passionate about enhancing customer experiences and delivering high-quality solutions

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Work History

IT Support Specialist
MMCYTECH / INTERNOVA
02/01/2023 - 09/24/2024

• Provided first-level technical support to end-users, • Resolving hardware and software issues promptly. Installed, configured, and maintained computer systems, printers, and peripherals. • Assisted in the deployment and management of software updates. • Assisted in the deployment and management of software updates. • Conducted regular system backups and ensured data integrity. • Collaborated with cross-functional teams to identify and implement IT solutions. • Maintained accurate records of IT equipment inventory and performed asset management tasks. • Created user guides and documentation to facilitate self-help for end-users.

Sr. Account manager
MMCYTECH / CVENT
05/01/2019 - 01/01/2023

• Client communications/ Client management • Overseeing work that has been done. • Assessing conflict and handling accordingly. • Makes sure clients receive requested projects in a timely fashion. • Be the primary point of contact and build long-term relationships with clients. • Resolving complaints and keeping track of all processes that pertain to the client’s desire Communicating with clients to ensure that all their needs are understood and addressed. • Build, maintain, and create strong customer relationships with new and existing clients Documenting. • quality assurance activities and creating audit reports