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Rey angelo Armenta

Rey angelo Armenta

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Skills: Virtual Assistant (Remote Ops Solutions)

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Experience: Professional Service TaskUs Meycauayan bulacan september 2022- November 2023 • technical support and sales for home security account • help customers with their home security equipment * outdoor and indoor cameras, Doorlocks, Motion sensors Fire detectors, Door and window sensors. • troubleshoot mobile app • Addressing log in issues • Fixing bugs and/or app crashes • New update Issues • Answering questions about a company's products or services. • Processing orders and transactions. • Resolving issues and troubleshooting technical problems. • Delivering information about a company's offerings. • Handling customer complaints. • Collecting and analyzing customer feedback. • Assuring that guidelines are followed. Mamis Food House Bakakeng Sur,Baguio City Owner 2014– 2020 • Overall management • Employee management • Tracking Finances and Accounting • Creating business plan and strategies • Managing day-to-day operations • Staffing and management • Training new hires Freelance Chat Moderator Home-based 2012–2013 • Answers questions regarding policies by redirecting clients to correct pages. • Resolving conflict diplomatically. • Maintain an overall mature and friendly demeanor when interacting with other users. Freelance Admin Assistant Home-based 2012–2013 • Organizational, transcription and research skills • Correspondence preparation • MS Office; Word Processing and Presentation • Costumer Relations • Minor Computer troubleshooting • Adobe Photoshop • Answering questions about a company's products or services. • Processing orders and transactions. • Resolving issues and troubleshooting technical problems. • Delivering information about a company's offerings. • Providing proactive customer outreach. • Handling customer complaints. • Collecting and analyzing customer feedback. • Assuring that guidelines are followed. RedHogzNetworkz Bulacan 2007–2008 • Basic computer troubleshooting • Day-to-day management and operation • Computer maintenance VA superheroes TSR/CSR • technical support and sales for home security account • troubleshoot mobile app • Addressing log in issues • Fixing bugs and/or app crashes • New update Issues • Answering questions about a company's products or services. • Processing orders and transactions. • Resolving issues and troubleshooting technical problems. • Delivering information about a company's offerings. • Handling customer complaints. • Collecting and analyzing customer feedback. • Assuring that guidelines are followed.

Competencies and Skills • Computer literate (Microsoft Office such as Word and Excel) • Encoding • Minor Computer troubleshooting • Customer Service oriented • Excellent interpersonal and social skills • Fast learner • Can type 60 wpm • Basic table serving
$/hr

Work History

customer service / technical support
TaskUs Meycauayan bulacan
09/15/2022 - 11/15/2023

• technical support and sales for home security account • help customers with their home security equipment * outdoor and indoor cameras, Doorlocks, Motion sensors Fire detectors, Door and window sensors. • troubleshoot mobile app • Addressing log in issues • Fixing bugs and/or app crashes • New update Issues • Answering questions about a company's products or services. • Processing orders and transactions. • Resolving issues and troubleshooting technical problems. • Delivering information about a company's offerings. • Handling customer complaints. • Collecting and analyzing customer feedback. • Assuring that guidelines are followed.

CSR / TSR
VA Superheroes
06/15/2024 - 01/01/1970

• technical support and sales • help customers with their home security equipment • troubleshoot mobile app • Addressing log in issues • Fixing bugs and/or app crashes • New update Issues • Answering questions about a company's products or services. • Processing orders and transactions. • Resolving issues and troubleshooting technical problems. • Delivering information about a company's offerings. • Handling customer complaints. • Collecting and analyzing customer feedback. • Assuring that guidelines are followed.

Freelance Chat Moderator
Freelance Chat Moderator
01/01/2012 - 01/01/2013