Handled calls from Guests. Assisted with booking, modifying, or canceling hotel room reservations for any IHG-branded hotel worldwide. Suggested travel plans and alternative options if their preferred hotel is fully booked. Offered Loyalty Program enrollment and educated guests of the benefits.

Handled calls, chats, and emails from Deliveroo customers, associated restaurants and/or shop owners, and Deliveroo riders. Provided support for online food delivery services and any related issues.