Skills: Virtual assistant / Data entry specialist
Experience: CSR/TSR/Data Entry/Billing/Graphic designer and Sales
Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Process Sales
Handle inbound calls from customers and health providers. Assist customer requests for doctor's appointment, medicine replenishment, health insurance claims, etc. Answer inquiries about health insurance coverage.