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Ricardo Alcayde

Ricardo Alcayde

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Skills: Virtual assistant / Data entry specialist

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Experience: CSR/TSR/Data Entry/Billing/Graphic designer and Sales

Hi Im Ricardo Deleon Alcayde.I have 16 years of experience in CSR/TSR/Data Entry/Billing/Graphic designer and Sales, with empathy, communication, adaptability, efficiency, relationship building, problem-solving, product knowledge, and digital literacy skills. My resumé is attached for your review. Please don't hesitate to get in touch with me via email or on my phone number. I look forward to speaking soon.
$/hr Full Time

Work History

CSR/TSR/Billing/Sales
Concentrix
02/06/2023 - 06/25/2024

Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Process Sales

CSR/ Billing
Alorica
10/19/2021 - 12/28/2022

Handle inbound calls from customers and health providers. Assist customer requests for doctor's appointment, medicine replenishment, health insurance claims, etc. Answer inquiries about health insurance coverage.

Seaman/ Data Entry/ Supervisor/ Office clerk
Magsaysay Maritime Corporation (Princess Cruises)
02/08/2006 - 02/03/2020