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RAUL TRIPULCA

RAUL TRIPULCA

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Skills: VA/Admin

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Experience:

My hobbies are cooking, watching movies and listening to music. These three hobbies are very therapeutic for me, whenever i have spare time i make sure i pause a bit to recharge myself to accomplish what i needed to do so. My years of experience have prepared me for the role. I have experience in Sales and Marketing Leadership, Business Process Operations and Credit Analysis Administrative and Clerical Management, Technical and IT Specialization, Customer Service Management, Warehouse and Inventory Management, People and Cash Management, Decision Making and Critical Thinking Microsoft Office, Treasury Function and Auditing. I understand what is needed to keep the client satisfied. Based on my background, I can confidently say that I am really fit to the position and I can be a big help to achieve the company’s goals. My work ethics and great attitude will surely an asset in the company.
$/hr

Work History

Customer Service and Admin Assistant
PLDT
10/01/2020 - 11/15/2024

Promotes the company’s products and services and process applications o Sends report of subscribers via email to other concerned department o Follow ups pending report of subscribers o Acquisition of new sales and value added service o Attends customer’s aftersales concerns o Administrative tasks such as encoding, analytics and etc o Respond promptly to customer inquiries and aftersales concerns o Creates service orders, escalates complaints and providing customer service in all forms o Updates and monitors transactions in queueing, ATT, AWT, sales acquisitions etc o Extracts CSA's year to date sales o Sends daily sales report and repair monitoring to supervisor o providing excellent customer service whether face to face, online or phone call set up o Respond promptly to customer inquiries and aftersales concerns o acquisition of potential sales to new customers o Monitor systems o implementing and executing marketing strategies to attract sales o attends subscriber’s report or request on their plan and associated units o installation of new connects from primary source up to poles up to area of installation o provides billing, escalation and engineering support to client o inspecting and installing via new technologies, directing crews or workers, conducting research, and reporting on project status o doing quality assurance works