• Built and maintained strong client relationships, driving high satisfaction and loyalty through proactive support. • Led client onboarding and aligned service delivery with client needs, improving retention rates. • Identified and implemented service enhancements, optimizing client satisfaction and key performance metrics. • Efficiently managed CRM systems like Zoho and ePace while coordinating the sales funnel to optimize client retention and success.

• Utilized Microsoft Dynamics to manage inventory SKUs, ensuring precise availability checks for the operations team. • Coordinated daily replenishment with vendors and operations, aligning seamlessly with shipment updates. • Enhanced Sales team visibility by conducting thorough analysis of CRM and work portal data, generating accurate post-shipment invoices, and delivering clear, concise analysis reports to management.