Manage large amounts of incoming emails, chats and calls for the clients E-Commerce Business Handling returns, refunds, and exchanges. Managing customer reviews and addressing complaints. Tracking

Manage large amounts of incoming calls. Maintain a high level of product knowledge to assist customers effectively. Resolve product or service problems Meet and exceed sales targets, contributing to the overall success of the sales team and the company. Perform standard collection activity for delinquent customers to reduce or minimize the Flow Rate and Past Due Obligation