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Tinsae Ayalew

Tinsae Ayalew

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Skills: Virtual Assistant

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Experience: I have 4+ years of experience in customer service and sales which gives me a great advantage in becoming a virtual assistant since being a customer service specialist is all about helping customer's.

My name is Tinsae Ayalew. I have a BA degree in Management and a master's degree in Business Administration. I have 5+ years of working experience in three positions: Customer service specialist, human resource officer, and learning and development officer. I am a certified virtual assistant by ALX.
$/hr

Work History

Learning and Development Officer
Tsehay Bank sc
04/23/2024 - 10/24/2024

● Managed the Learning Management System LMS, ensuring up-to-date content was accessible to all employees. ● Conducted thorough needs assessments to identify skill gaps, and developed targeted learning interventions for staff development. ● Evaluated the effectiveness of training sessions using feedback forms and performance metrics, implementing improvements as needed. ● Collaborated with department heads to align training initiatives with strategic business objectives, driving organizational growth. ● Oversaw employee attendance to verify punctuality and absences. ● Calculated costs of training programs to align with the required budget. ● Performed Training Needs Analyses to gauge department requests. ● Facilitated engaging workshops on leadership, team building, and effective communication, promoting a positive work culture

Human resource officer
Tsehay Bank sc
01/29/2024 - 04/22/2024

● Streamlined HR processes by adopting HR Information Systems (HRIS), enhancing efficiency and data accuracy. ● I closely reviewed all CVs submitted to find suitable candidates for shortlisting and interviewing.

Customer Service officer
Tsehay Bank sc
10/05/2022 - 01/28/2024