Skills: Virtual Assistant
Experience: I have 4+ years of experience in customer service and sales which gives me a great advantage in becoming a virtual assistant since being a customer service specialist is all about helping customer's.
● Managed the Learning Management System LMS, ensuring up-to-date content was accessible to all employees. ● Conducted thorough needs assessments to identify skill gaps, and developed targeted learning interventions for staff development. ● Evaluated the effectiveness of training sessions using feedback forms and performance metrics, implementing improvements as needed. ● Collaborated with department heads to align training initiatives with strategic business objectives, driving organizational growth. ● Oversaw employee attendance to verify punctuality and absences. ● Calculated costs of training programs to align with the required budget. ● Performed Training Needs Analyses to gauge department requests. ● Facilitated engaging workshops on leadership, team building, and effective communication, promoting a positive work culture
● Streamlined HR processes by adopting HR Information Systems (HRIS), enhancing efficiency and data accuracy. ● I closely reviewed all CVs submitted to find suitable candidates for shortlisting and interviewing.