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VANESSA KONGNYUY

VANESSA KONGNYUY

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Skills: I am applying for the Virtual Assistant position at Remote Ops Global Solutions. This role perfectly aligns with my expertise in providing administrative supportmanaging executive calendarscoordinating projectsand ensuring smooth communication within remote teams. My experience in handling various tasks in fast-pacedvirtual environmentscombined with my organizational skills and ability to work independentlymakes this position an ideal fit for me. I am excited about the opportunity to contribute to your team’s success and help drive your company’s growth.

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Experience: I have over three years of experience as a Virtual Executive Assistant, providing high-level administrative support to executives and project teams in remote environments. My key responsibilities have included managing executive calendars, coordinating meetings across multiple time zones, handling email communications, and overseeing various administrative tasks to ensure seamless day-to-day operations. I have also been involved in project management, assisting with task coordination, monitoring deadlines, and utilizing tools such as Asana, Trello, and Google Workspace to improve workflow efficiency. Additionally, I have experience conducting research, preparing reports, and delivering exceptional customer support by responding to client inquiries promptly and effectively. My expertise in organizing, multitasking, and adapting to the needs of fast-paced teams has enabled me to successfully manage multiple priorities while maintaining a high standard of quality and professionalism. This experience has made me highly proficient in working independently and ensuring that tasks are completed on time with attention to detail.

I’m Vanessa Kinyuy Kongnyuy, and I have over three years of experience as an Executive Virtual Assistant, specializing in providing administrative support, project coordination, and client communication in remote settings. Throughout my career, I’ve developed a strong ability to manage executive calendars, handle email communications, and support various administrative tasks, all while maintaining efficiency in fast-paced environments. My background includes managing high-level projects, organizing schedules across multiple time zones, and streamlining workflows using project management tools like Asana, Trello, and Google Workspace. I take pride in being detail-oriented, proactive, and highly organized, which has allowed me to contribute effectively to the success of the teams I’ve supported. I’m passionate about working in remote environments because it allows me to apply my expertise in managing communications, providing customer support, and delivering on deadlines while staying adaptable to the unique challenges that virtual work presents. I’m excited about the opportunity to join Remote Ops Global Solutions and help drive the continued success of your team with my skills and dedication.
$/hr

Work History

EXECUTIVE VIRTUAL ASSISTANT TO THE CEO
CYEID ( NON-PROFIT ORGANIZATION)
03/10/2022 - 08/27/2024

Streamlined email management, resulting in a 25% reduction in response time. ● Improved executive productivity by 30% through effective calendar management and task prioritization. ● Implemented a travel expense management system, resulting in a 15% reduction in travel costs. ● Improved communication between the executive team and sales department, leading to a 20% increase in sales. ● Contributed to increased customer satisfaction by implementing a customer relationship management system. ● Monitored and responded to emails, acting as a point of contact between stakeholders and clients, resulting in a 30% improvement in communication efficiency and a 25% reduction in response time ● Conducted online research on various topics, compiled data, and created detailed reports that enhanced decision-making processes, leading to a 20% increase in project completion speed. ● Created and scheduled posts for social media platforms, and responded to comments and messages, which increased social media engagement by 40% and expanded the follower base by 25%. ● Handled routine administrative tasks such as document creation and file organization, streamlining administrative processes, and improving office productivity by 35%.

CUSTOMER SUPPORT REPRESENTATIVE
UNION BANK OF AFRICA
01/09/2023 - 11/30/2023

● Consistently maintained a 95%+ customer satisfaction rating through effective problem-solving and empathetic communication. ● Identified and implemented process improvements that reduced service delivery time by 15%, enhancing overall customer experience. ● Achieved a 30% increase in cross-selling bank products such as credit cards, loans, and insurance through personalized recommendations during customer interactions. ● Played a key role in retaining high-value customers by providing timely solutions to their banking challenges, resulting in a 15% decrease in account closures. ● Monitored the progress of ongoing requests, and escalated concerns to management early in the process ● Demonstrated strong customer service practices through keen listening and empathy. ● Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service. ● Reduced response time on email inquiries by 10%, enhancing overall customer experience and efficiency. ● Developed sales techniques to successfully sell and upsell our services to new and existing clients.

CUSTOMER SUCCESS MANAGER
CLING'S TECH
02/08/2022 - 11/30/2022