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Van Shaira Diño

Van Shaira Diño

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Skills: Virtual Assistant

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Experience: Virtual Assistance Customer Service Research Email and Phone Support

Hello! My name is Van Shaira Diño, but you can call me Van. I’m a 27-year-old professional from Caloocan City, Metro Manila, with a Bachelor’s Degree in Business Administration from the Polytechnic University of the Philippines. I have extensive experience in administrative and customer service roles, where I've supported a variety of companies by handling customer inquiries, troubleshooting technical issues, and resolving billing concerns. I’ve also worked as a Virtual Assistant / Analyst for Athena Philippines, providing support to a client based in San Francisco, California. In this role, I managed tasks like email and calendar management, travel arrangements, event planning, and research assistance. I’m proficient in using tools such as Asana, Google Workspace, Zendesk, and Hubspot, which have allowed me to streamline operations and improve efficiency. I'm a fast learner and always eager to expand my skill set, adapting quickly to new tools and processes. With my diverse background, I’m ready to take on new challenges and contribute to the success of any team I work with.
$/hr

Work History

Analyst / Virtual Assistant
Athena Philippines
03/01/2023 - 11/01/2024

Administrative Support (Email, Calendar and Travel Management, Event Planning) Communication Management (Respond to emails) Research Assistance Project Management (Task and project coordination) Personal Assistance (Research and booking of personal appointments, reminder services for important events)

Product Support Specialist
Kaskade Solutions, Inc.
05/03/2022 - 01/23/2024

Customer support (phone, email, chat) Website editing and SEO tasks Troubleshooting and resolving customer issues