Ezra Abadi
ezraab27@gmail.com
+251 94 310 1013
About Me
Basic Information
Full Name
Ezra Abadi
Email Address
ezraab27@gmail.com
Phone
+251 94 310 1013
Location
Education
Education Completed
Institution/School
Field of Study
Graduation Year
Current Enrollment
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
Shutterfly
Job Title
CSR
Start Date
05/01/2023
End Date
12/28/2023
Job Description
Customer Service Representative (CSR) | Shutterfly
Dates of Employment: May 2023 – Aug 2023
As a CSR at Shutterfly, I provided exceptional service to customers through phone, email, and live chat, assisting with order inquiries, product details, and technical issues. I consistently met performance goals for response times, customer satisfaction, and issue resolution, helping customers resolve concerns quickly and efficiently.
Promotion to Team Leader | Shutterfly
Date of Promotion: Sep 2023
After two months, I was promoted to Team Leader, overseeing a team of 35 agents. In this role, I provided coaching and support, ensuring the team met performance targets while maintaining a high level of customer satisfaction. I handled escalated issues, provided feedback, and helped improve team efficiency.
Key Achievements:
▪︎ Led the team to achieve high customer satisfaction scores.
▪︎ Implemented strategies to improve workflow and reduce response times.
▪︎ Mentored team members to help them improve performance and grow within the company.
Company Name 2
Weini Transportation
Job Title
Dispatch supervisor
Start Date
01/05/2024
End Date
11/01/2024
Job Description
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Virtual Assistant
Creative Skills
Business Skills
Communication