Katherine Labasbas
kjd.labasbas@gmail.com
09176832323
PH
About Me
Hi Im Katherine, You can call me Kath for short. With six years of experience as a Customer Service Representative in a well-known telecom company in the Philippines, I am well-equipped to meet the requirements for this role. My background in the telecom industry has provided me with extensive experience in handling a diverse range of customer inquiries, troubleshooting technical issues, and providing solutions that enhance customer satisfaction.
Basic Information
Full Name
Katherine Labasbas
Email Address
kjd.labasbas@gmail.com
Phone
09176832323
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
National College of Science and Technology
Field of Study
Tourism Management
Graduation Year
2012
Current Enrollment
Graduated
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
Globe Telecom
Job Title
CSR / Sales Associate/ Inventory Planning Associate
Start Date
16/12/2017
End Date
31/08/2024
Job Description
My previous role was Retail Associate- which focuses on : Sales and Customer Service role. (5yrs)
🔆My experience includes conducting a
-sales call out,
-creating a trouble ticket ,
-Account activation,
-bill explanation,
-and identifying customer needs and wants.
Inventory Planning Associate- My current role is Inventory Planning Associate, Thats more on maintaining the stocks supplies and focuses on inventory level in store, like the handsets or units, must be aware on FIFO policy. (Firat In First Out)
🔆My experience includes
-daily stock count
-Monthly stock confirmation
-Daily report submission
Company Name 2
Woofy Incorporated
Job Title
Corporate Account Manager
Start Date
01/09/2024
End Date
Job Description
An Account Manager is responsible for maintaining and expanding relationships with an
organization's existing clients or customers. The role involves serving as the main point of
contact for clients, understanding their needs, and ensuring the delivery of products or services
that meet or exceed expectations.
It includes: Client Relationship Management, Account Planning, Setting up a meeting with my client. Able to do basic trouble shooting .
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Business Skills
Sales & Lead Generation | Customer Relationship Management (CRM)
Communication