Company Name 1
PermitFlow
Job Title
Virtual Operations Assistant
Job Description
As an Operations Assistant at PermitFlow, my responsibilities include researching permit requirements, preparing and submitting applications, tracking approvals, and resolving payment issues. I manage multiple projects, coordinate with stakeholders, and maintain clear communication with clients through weekly updates. They will also contribute to process improvement by developing efficient workflows and templates.
I play a crucial role in streamlining the complex process of obtaining permits for construction projects. My primary responsibility is to guide clients through the intricacies of permit applications, ensuring a seamless and efficient experience.
Each day, handle a myriad of tasks, starting with researching initial information. This involves understanding specific project requirements, zoning regulations, and local codes to provide accurate guidance to our clients. Once the initial information is gathered, I meticulously prepare and process permit applications, ensuring all necessary documentation is complete and accurate.
A significant part of my role involves tracking and managing the progress of multiple projects simultaneously. I coordinate with municipalities, contractors, and clients to keep everyone informed about application statuses and potential delays. To maintain efficiency, I develop and implement standardized workflows and document templates, streamlining the process and reducing turnaround times.
Additionally, I handle administrative tasks such as payment processing, invoicing, and record-keeping. By proactively addressing concerns and issues, I contribute to a positive client experience. Ultimately, my goal is to facilitate timely permit approvals, enabling construction projects to commence without unnecessary delays.
Company Name 2
Greenlight Planet Kenya
Job Title
Virtual Customer Engagement Executive
Job Description
Responsibilities included fielding over 50 calls per day, effectively addressing customer inquiries and complaints, and providing empathetic solutions. A key aspect involved educating marginalized communities on the benefits of affordable solar energy through the introduction of Sunking solar products. This role required navigating diverse customer interactions, from assisting off-grid clients in remote villages to providing support to those living in refugee camps.
Furthermore, this position required proficiency in customer service management systems like Zendesk, accurate data entry, and the ability to effectively manage customer tickets remotely through various channels, including chat, email, and WhatsApp.