With over two years of experience in healthcare support and customer service, I excel in streamlining processes, ensuring accuracy, and delivering exceptional client care. As a Medical Virtual Assistant, I specialized in durable medical equipment (DME) and prosthetics and orthotics, mastering insurance verifications, prior authorizations, and patient communication while leveraging tools like Noridian, Brightree, and healthfirst. In my role as a Customer Support Representative, I’ve guided clients through tailored financial solutions with empathy and precision. My background also includes four years as an online tutor, where I developed top-tier communication and problem-solving skills, and experience as a medical receptionist, where I handled inquiries and ensured smooth operations in fast-paced environments. What makes me stand out? My adaptability and drive for excellence. Whether navigating complex systems or building meaningful client relationships, I bring a unique blend of versatility, dedication, and a results-driven mindset to every role.