Talent Headshot
Horario
crisjoyhorario113@gmail.com
+63 915920630
PH
About Me
I am a dedicated professional with over five years of diverse experience, including medical virtual assistance, customer service, and real estate support. For two years, I served as a Quality Assurance (QA) Nurse, ensuring healthcare processes met the highest standards of accuracy, compliance, and documentation quality. I also spent a year as a scheduler in an eye clinic, managing patient appointments and conducting detailed insurance verifications. Additionally, I have two years of customer service experience handling financial accounts, where I resolved client concerns efficiently and maintained high satisfaction rates. Furthermore, I have completed training as a real estate virtual assistant, equipping me with skills in lead generation, client follow-ups, and administrative support. My adaptability, attention to detail, and commitment to excellence enable me to thrive in various professional environments while consistently delivering exceptional results.
Basic Information
Full Name
Horario
Email Address
crisjoyhorario113@gmail.com
Phone
+63 915920630
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
Saint Anthony College of Capiz
Field of Study
Nursing
Graduation Year
2011
Current Enrollment
Graduated
GPA/Grade
80-90
Certifications
Achievements
Work & Experience
Company Name 1
Medspecs. Inc
Job Title
VAMA
Start Date
05/15/2023
End Date
12/07/2024
Job Description
As an Eye Clinic Scheduler, I play a critical role in ensuring smooth clinic operations by managing patient appointments, including scheduling, rescheduling, and cancellations, while maintaining accuracy in the clinic’s electronic health record (EHR) system. I handle inbound and outbound calls with professionalism, providing patients with essential information about clinic services, policies, and pre-visit instructions. Verifying insurance eligibility and benefits, managing referrals or authorizations, and collaborating with clinical staff to optimize schedules will be key parts of your daily tasks. Additionally, I address patient concerns, resolve scheduling conflicts, and direct calls to appropriate departments as needed, ensuring a positive experience for every patient.
Company Name 2
Xilliumk Prof.
Job Title
VAMA
Start Date
04/15/2020
End Date
03/05/2022
Job Description
As a QA Nurse, I ensure the highest standards of care by conducting thorough quality audits on patient charts and documentation to maintain compliance with healthcare regulations and agency policies. I review and analyze patient records to identify gaps or inaccuracies and provide constructive feedback to staff to improve documentation quality and adherence to care plans. Additionally, yI handle inbound calls, addressing concerns related to patient care and documentation, and collaborate with interdisciplinary teams to support continuous improvement initiatives. Also involve in maintaining up-to-date knowledge of healthcare standards, ensuring a focus on quality assurance, and fostering a culture of excellence in patient care.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Video Editing | Photography
Business Skills
Social Media Management | Customer Relationship Management (CRM) | Market Research
Communication