Iya Marie Mariano
iyamariano46@gmail.com
09608329624
PH
About Me
Dedicated and hardworking customer service professional with experience in inbound and outbound calls, email support, and problem-solving. Proficient in Microsoft tools and skilled in handling client problems and persuading customers. Strong track record of meeting monthly goals and receiving incentives.
Skilled Digital Marketer and Template Creator with expertise in designing and developing visually appealing digital templates for various product types. Provided data entry services and managing emails.
Basic Information
Full Name
Iya Marie Mariano
Email Address
iyamariano46@gmail.com
Phone
09608329624
Location
PH
Education
Education Completed
High School
Institution/School
St. Bernadette of Lourdes College
Field of Study
Nursing
Graduation Year
2028
Current Enrollment
Not Currently Enrolled
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
KMJ GLOBAL AUDITING FIRM
Job Title
Customer Sevice Representative
Start Date
10/01/2023
End Date
04/07/2022
Job Description
Handled inbound and outbound calls, email support, and customer service for clients who were victims of fraud
Verified client information, scheduled call backs, and sent email updates
Demonstrated empathy and sympathy towards clients, ensuring they received the best service possible
Company Name 2
TELEPERFORMANCE
Job Title
Customer sevice representative
Start Date
01/09/2024
End Date
20/12/2024
Job Description
Handled inbound customer calls, resolving issues and providing accurate information on products, services, billing and more.
Managed account inquiries, processed payments and maintained detailed records.
Utilized product knowledge to address customer
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Software Engineering | Data Analysis & Data Science | Machine Learning & AI
Creative Skills
Graphic Design | Video Editing | Copy writing & Content Creation | Graphic Design | Video Editing | Copy writing & Content Creation
Business Skills
Project Management | Digital Marketing | Customer Relationship Management (CRM)
Communication