Stephanie Palma
skpalma22@gmail.com
504 88667492
HN
About Me
I’m a dentist, but for the past three years, I’ve been working as a virtual assistant for a health and fitness company. I managed social media, responded to messages on IG, Facebook, and email, created designs in Canva, and handled CRMs like Go High Level, Pipedrive, and ClickUp.
Basic Information
Full Name
Stephanie Palma
Email Address
skpalma22@gmail.com
Phone
504 88667492
Location
HN
Education
Education Completed
Bachelor Degree
Institution/School
UNAH
Field of Study
Doctor of Oral Surgery
Graduation Year
2018
Current Enrollment
Graduated
GPA/Grade
78%
Certifications
Achievements
Work & Experience
Company Name 1
Knoah Solutions
Job Title
Costumer service agent
Start Date
14/05/2019
End Date
18/06/2021
Job Description
Troubleshooting Device Issues: Diagnosing and resolving technical problems with smart devices such as doorbells and cameras, including connectivity, setup, and functionality issues.
App Support: Assisting users with troubleshooting app-related issues, ensuring seamless integration between devices and mobile applications.
Device Replacements: Managing requests for device replacements, guiding customers through the return process, and ensuring timely resolution.
Subscription Billing Support: Addressing billing inquiries related to subscriptions for smart device services, assisting with payment issues, and updating account details as needed.
Customer Assistance: Providing clear, step-by-step support through various communication channels (phone, email, chat) to ensure a positive user experience.
Product Education: Educating customers on the features, settings, and security best practices for their smart devices to maximize satisfaction and security.
Company Name 2
The Lyngso Fitness Academy
Job Title
Virtual Assistant and appointment setter
Start Date
26/08/2021
End Date
08/10/2024
Job Description
This role required a mix of customer service, organizational skills, and content creation, all while ensuring a smooth workflow and positive client experience.
Answering Messages:
Respond to inquiries on Instagram, Facebook, and email promptly and professionally.
Provide helpful and supportive responses to potential clients, guiding them toward booking calls or joining our programs.
Booking Calls:
Schedule appointments calls for potential clients, making sure they matched our client avatar.
Send confirmation messages with details and reminders for appointments.
Engagement on Social Media:
Engage with followers on various platforms (Instagram, Facebook) by liking, commenting, and sharing relevant content.
Respond to comments or direct messages to keep the audience engaged and build rapport.
Creating Content (Canva):
Design eye-catching and engaging graphics for social media posts, ads, and other marketing materials using Canva.
Create content that aligns with the company’s brand and messaging, promoting health and fitness.
Managing Google Sheets, CRM (Go High Level, ClickUp, Pipedrive):
Keep track of leads, clients, and appointments using Google Sheets and CRM tools.
Organize and update data
Maintain detailed records of communication with leads and clients, ensuring no one is missed.
Familiarity with Slack and Voxer:
Use Slack and Voxer for team communication, organizing messages and ensuring efficient workflow.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Graphic Design | Animation & Motion Graphics | Photography | Copy writing & Content Creation | Animation & Motion Graphics | Photography | Copy writing & Content Creation
Business Skills
Social Media Management | Sales & Lead Generation | Customer Relationship Management (CRM)
Communication