Hi, My name is Claudette Lozano and I worked as a customer service representative for more than 3 years in various BPO accounts such as healthcare and telecommunications. With my past job, I've gained the knowledge and abilities necessary to respond to a variety of client questions, work through challenging problems, and deliver top-notch service in a hectic setting. I think that my technical expertise, problem-solving skills, written and verbal communication skills, and steadfast dedication to providing a satisfying customer experience make me the perfect candidate for this position. With my previous job, I constantly receive recognition for how I handle work with integrity and how I handle a range of customers well, which leads to high customer satisfaction. I know that with my experience and knowledge from my previous job, I will be able to help your company grow and surpass all goals and objectives.