I have been working as a Medical Virtual Assistant for almost two years, where I have gained a wealth of experience in providing administrative support in healthcare settings. My role involves managing patient information, scheduling appointments, coordinating communication between healthcare providers and patients, and assisting with medical records. I have become proficient in medical terminology, HIPAA compliance, and utilizing various healthcare management software systems to streamline office operations. Before this, I was a Member Advocate at United Healthcare, where I developed a deep understanding of insurance processes and how to effectively communicate with patients and members about their healthcare plans. In that role, I helped guide members through their benefits, resolved issues, and provided educational support to help them navigate their healthcare needs. This combination of experience has given me a strong foundation in healthcare administration, patient care coordination, and customer service, making me adept at handling both clinical and administrative tasks in the healthcare space. I am passionate about contributing to improving patient experiences and helping healthcare systems run smoothly.