Company Name 1
Teleperformance
Job Title
Technical Support Representative
Job Description
Assisting clients with their inquiries and concern with their services. We dealt triple-play, home phone, internet and cable. We helps the client to get their problem fixed by doing basic troubleshooting over the phone, and if the problem didn't fix, we dispatch a technician to visit to our customer's premises.
Job Description
As a Team Leader, I am the one who's in charge to ensure that all my agents are delivering an excellent customer service. We dealt with ordering, processing refund or replacement, addressing inquiries about client's order via online.