I have 1 year and 4 months of experience as a CSR at a US-based telephone company account. I was trained to help and guide customers with their day-to-day inquiries about products and the actual customer's accounts. In this time frame, I thrived and managed to land a position in the Retention team, where we mainly focus on working with high-risk customers. My skill in handling customers is above average as I know how to use empathy and deescalate a call