Hello! My name is Lu, and I’m from Bohol, Philippines. I am currently a third-year undergraduate pursuing a Bachelor of Science in Information Technology. I bring a wealth of diverse professional experience, including customer service, virtual assistance, teaching, and back-office support. I worked as a Customer Service Representative for over a year, managing email, chat, and inbound/outbound calls for retail and ride-sharing campaigns. My ability to handle customer concerns with empathy and professionalism has been a key strength in this role. Additionally, as an ESL teacher, I taught English to students of all ages, utilizing effective methods such as Total Physical Response to ensure engagement and comprehension. In the back-office field, I excelled as a product researcher and inventory manager, where I ensured accurate data entry, analysis, and seamless management of client files. My role required precision, efficiency, and a keen eye for detail. As a Virtual Assistant, I’ve gained hands-on experience in scheduling appointments, transferring patient data to medical charts, creating detailed records, and assisting in administrative tasks for both medical and veterinary fields. This experience has strengthened my organizational skills and familiarity with tools like Prognosis, Kontak, RingCentral, spreadsheets, and project management software. Beyond my professional skills, I’m passionate about graphic design, adventure, cooking, and dancing, which keep my creativity alive and balanced. I pride myself on being adaptable, detail-oriented, and eager to take on new challenges to grow both personally and professionally.