Nicole Kathleen Puntual
Puntualn@gmail.com
09760537091
PH
About Me
An experienced and licensed Medical Scientist with over 9 years of experience in various disciplines
and areas of the laboratory and life sciences with a deep interest in business acumen, technology and innovation including AI. Inclined to pursuing a career in Healthcare/Medical Technology with solid experience working with cross cultural teams in a global healthcare setting (Asia, Europe and US). Accustomed to customer care, troubleshooting medical devices, analysing datasets and market intelligence with a knack for communication and solving problems.
Basic Information
Full Name
Nicole Kathleen Puntual
Email Address
Puntualn@gmail.com
Phone
09760537091
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
Trinity University of Asia
Field of Study
Medical Technology
Graduation Year
2010
Current Enrollment
Graduated
GPA/Grade
2.4
Certifications
Achievements
Work & Experience
Company Name 1
Excel Pain and Spine
Job Title
Medical Virtual Assistant
Start Date
27/08/2024
End Date
Job Description
Certified and have undergone proper training as a Medical Virtual Assistant.
• Experienced with various telehealth platforms such as eClinical works and AthenaHealth.
• Vast familiarity with the US Healthcare setting, HIPAA regulations and compliance.
• Commended for carefully handling patient’s concerns from prescription refills, pre and post
procedural concerns with empathy and resolving it in a professional and compliant way.
• Coordinates communication between patients and healthcare providers in a timely manner.
• Very teachable and flexible while accustomed to cross communicating with various teams with
regards prior authorizations for both surgical, referral, medical and imaging concerns.
• With high level of attention to detail and accuracy.
Company Name 2
Ryte
Job Title
Concierge Business Analyst
Start Date
02/10/2023
End Date
06/07/2024
Job Description
• Lead and supervised the training of the customer support team for theoretical basis and technical
background of the RYTE mobile application to help the team fully understand work flows to provide
the accurate solutions for customer specific scenarios.
• Performed gap and workflow analysis for the Ryte Customer support team which lead to
identifying areas for improvement or enhancement for the mobile product in the pre-launch phase.
• Helped in managing the data curation project for Health Care Organizations and Health Care
Providers for major cities in the United States.
• Actively participated and facilitated round table meetings with product owners to discuss issues
and implement new ideas to make our product better.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Data Analysis & Data Science
Creative Skills
Business Skills
Project Management | Customer Relationship Management (CRM) | Business Analysis | Market Research
Communication