Sylvia Okoye Okoye
sylviaokoye20@gmail.com
08149936103
NG
About Me
Detail-oriented and results-driven Virtual Assistant with over 4 years of experience in administrative support, appointment setting, customer service, and social media management. Adept at streamlining operations and improving efficiency through exceptional organizational and multitasking skills. Proficient in using tools such as Google Workspace, Microsoft Office Suite, CRM platforms (HubSpot, Salesforce, Zendesk), and project management software (Trello, Asana).
Consistently delivered measurable results, including increasing appointment scheduling by 80%, reducing customer churn by 40%, and generating over 500 qualified leads through targeted campaigns. Recognized for strong communication, problem-solving, and ability to maintain confidentiality while supporting top executives and managing complex schedules.
Passionate about leveraging technology and creativity to provide top-notch support and exceed client expectations in fast-paced, remote environments.
Basic Information
Full Name
Sylvia Okoye Okoye
Email Address
sylviaokoye20@gmail.com
Phone
08149936103
Location
NG
Education
Education Completed
Bachelor Degree
Institution/School
Enugu state University of Science and Technology
Field of Study
Applied biology and biotechnology
Graduation Year
2022
Current Enrollment
Graduated
GPA/Grade
2.1
Certifications
Achievements
Work & Experience
Company Name 1
Star planet logistics
Job Title
Virtual Assistant
Start Date
January 2022
End Date
March2024
Job Description
Increased operational efficiency by 30% by organizing client data into a structured system using Google Sheets and Trello.
Reduced missed appointments by 40% through effective calendar management and automated reminders.
Successfully handled over 150 travel itineraries, ensuring 98% client satisfaction.
Delivered detailed reports and presentations, saving the team over 10 hours per week.
Company Name 2
Ebumars innovation
Job Title
Social media virtual Assistant
Start Date
April 2021
End Date
August 2023
Job Description
Designed and implemented a 30-day content calendar, increasing social media engagement by 60%.
Generated over 500 qualified leads in six months through targeted Facebook and Instagram campaigns.
Improved content visibility by 40% through consistent posting and hashtag optimization.
Boosted website traffic by 25% by linking content to landing pages with strong CTAs.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Data Analysis & Data Science
Creative Skills
Graphic Design | Graphic Design | Video Editing | Copy writing & Content Creation
Business Skills
Project Management | Digital Marketing | SEO & SEM | Social Media Management | Sales & Lead Generation | Product Management | Customer Relationship Management (CRM) | Business Analysis | Market Research
Communication