I have over 14 years of experience in the call center industry and have worked as a freelancer, particularly during the pandemic when most individuals choose to stay at home and spend time with their families. I'm currently attempting to accept the new normal of working from home while still meeting the company's expectations with less oversight. Since I've lived on my own since high school, my perseverance and capacity for self-motivation will come in very handy in my new position as a freelancer. I had an Airbnb account for over three years prior. As an escalation tier 2 account manager, I manage both hosts and guests, taking care of matters from front desk to tier 2 and ultimately escalations 2, which is the third or last tier of assistance within the Airbnb community. I have also been a property manager for rentals, familiar with VRBO, Guesty, Hospitable, Airbnb and lot more. I've also worked in shipping, logistics, and dispatching. I am eager to impart the knowledge I have gained from my past encounters and remain open to more training. Give me the opportunity to succeed and impart my knowledge on the service I can offer you, drawing from my prior experience as a customer care representative, technical support specialist, and tier 2 escalation representative. I also have experience in TAXI dispatching and if you need someone who you can rely on answering inbound calls and putting clients' information to our CRM, count me in. My tenure in customer service would help a lot in your taxi service. Thank you, my future! Respectfully, Jona