Glenna Marie Abong
glennaabong2@gmail.com
09777556814
PH
About Me
Hello,
My name is Glenna Marie Abong. I am a Nurse by profession. I have 12 years of Customer Service experience handling inbound and outbound calls, email, and chat support with clients worldwide. I have also done telemarketing and appointment settings remotely for different campaigns. I have Gorgias experience, Intercom, Hubspot, and Zendesk! I speak and write English fluently. I have experience in cold calling for various campaigns.
Basic Information
Full Name
Glenna Marie Abong
Email Address
glennaabong2@gmail.com
Phone
09777556814
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
Colegio San Agustin Bacolod
Field of Study
Nursing
Graduation Year
2007
Current Enrollment
Graduated
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
Teletech Bacolod
Job Title
Technical/ Customer Support Representative
Start Date
01/07/2007
End Date
10/01/2010
Job Description
Handling inbound and outbound calls for customers with internet issues. Troubleshooting internet problems.
Company Name 2
Concentrix Bacolod
Job Title
Technical/ Customer/ Email Support Representative
Start Date
02/02/2010
End Date
01/05/2020
Job Description
Handling inbound and outbound calls for customers with internet issues. Troubleshooting internet problems.
Email support for Canva subscribers.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Data Analysis & Data Science
Creative Skills
Business Skills
Sales & Lead Generation | Product Management | Customer Relationship Management (CRM) | Business Analysis | Market Research
Communication