Job Title
Customer service
Job Description
Getting inbound and outbound call from patient regarding their insurance. Scheduling appointment for them and transferring to a license insurance agent designated to their area.
Company Name 2
Concentrix
Job Title
customer service
Job Description
Manage large amounts of incoming phone calls.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Provide accurate, valid and complete information by using the right methods/tools. Ability to multi-task, prioritize and manage time effectively.