My name is Niña Rica Macasaet, and I specialize in providing customer support in the healthcare industry. I have a strong background in handling member inquiries, explaining benefits, and ensuring patients and members feel cared for and supported. I take pride in listening attentively, communicating clearly, and solving problems efficiently. In my spare time, I enjoy cooking, exploring new recipes, and spending time with family which helps me stay grounded and energized to provide excellent service.