Hello, My name is Leonebei Minnick but can call Bei, I have been in a background in the BPO industry specializing in healthcare accounts for 2 years, I’ve developed a deep understanding of the complexities involved in healthcare services. I work closely with patients and providers to navigate insurance claims, medical inquiries, and policy details while ensuring that all interactions comply with healthcare privacy regulations. I excel in delivering clear, compassionate support and consistently exceed performance targets related to customer satisfaction and service quality. I’m passionate about making a positive impact on patient care through effective communication and a solution-focused approach. I also addressed customer’s in an accurate manner and without lacking empathy. I can easily adapt to a fast paced environment, A goal driven person also.