Jazel Jane Dagpin
jazeldagpin.10@gmail.com
09665868771
PH
About Me
I am an experienced medical biller with a strong background in healthcare
billing and customer service. Over the past 5 months, I have worked in a psychiatric clinic where I managed various aspects of medical billing, including handling ICD-10 codes, claims submission, payment posting, denial management, and appeals. In addition, I have 2 years of experience as an assistant HMO biller, which has equipped me with in-depth knowledge of healthcare billing systems and insurance processes. My 1 year as a Customer Service Representative in a US healthcare account has
further enhanced my ability to communicate effectively and address patient and provider inquiries. I am detail-oriented, reliable, and committed to delivering accurate and efficient billing solutions.
Basic Information
Full Name
Jazel Jane Dagpin
Email Address
jazeldagpin.10@gmail.com
Phone
09665868771
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
University of Mindanao
Field of Study
Business Administration Major in Financial Management
Graduation Year
2023
Current Enrollment
Graduated
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
Teleperformance PH
Job Title
Customer Service Representative (Medical Account)
Start Date
19/04/2024
End Date
24/06/2022
Job Description
As a customer service representative at Teleperformance PH in the healthcare sector, my main goal was always to provide exceptional service, ensuring our clients' satisfaction and well-being were top priorities. My responsibilities included managing insurance coordination, scheduling appointments, offering excellent customer support, resolving issues, upholding quality standards, and multitasking efficiently.
Company Name 2
FGC+
Job Title
Claim Status Specialist
Start Date
27/06/2022
End Date
24/05/2024
Job Description
As a claim status specialist at a healthcare organization, I specialized in managing complex denials by meticulously verifying claim statuses through direct communication with insurance companies. My role involved conducting
detailed investigations into claim denials, identifying root causes, and implementing effective resolution strategies to overturn denials and maximize reimbursement. Through proactive outreach and persistent follow-ups, I
established strong relationships with insurance representatives, facilitating
smoother communication and expediting resolution processes. My dedication
to accuracy, attention to detail, and strong communication skills were
instrumental in achieving positive outcomes and optimizing revenue cycle
management for the organization.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Business Skills
Communication