Experienced and dedicated Customer Service and Support professional with over 10 years in the Contact Centre industry, specializing in delivering high-quality service within fast-paced, client-centered environments. Managed clinic operations while conducting inbound and outbound calls to address patient inquiries and concerns effectively. Skilled in handling administrative tasks, including sales support and patient record management, ensuring seamless operations. Proficient in healthcare customer service, sales, and operations, with demonstrated expertise in delivering exceptional support across various processes, including billing, insurance handling, appointment coordination, and administrative assistance. Skilled in managing records, optimizing workflows, and ensuring efficient operations to enhance customer satisfaction and business outcomes. Dedicated to streamlining services, improving customer experiences, and driving sales growth through a strong focus on operational excellence and client-centered care. Known for a strong commitment to embodying the brand’s mission with each customer interaction, ensuring a positive and memorable experience. Assessed and documented patients’ chief complaints and vital signs accurately while performing preliminary eye health checks and eye irrigation procedures. Proficient in analytical thinking, strategic planning, and leadership, with a proven ability to develop effective strategies for customer retention and satisfaction. Self-motivated and detail-oriented, focusing on maintaining organizational efficiency and providing exceptional support to clients and teams alike.