My name is Abraham Jehd Dimalanta, a dedicated and motivated virtual scheduling assistant with almost 2 years of working experience in BPO companies as a customer service representative. I was able to assist customers through different modes of communication, such as through call, chat, email, and text. I also have a good proven track record with those companies that I've been with since I was able to receive consistently certificates proving that I exceeded the metrics that they have provided. I did some back office tasks as well, such as data entry management and other administrative tasks related to the account that I was handling before. I am a flexible, responsible, and organized person.