Over the past five years, I’ve built a solid foundation in the outsourcing industry, working across a variety of niches. I’ve gained hands-on experience in areas like billing, technical support, and healthcare, which taught me the importance of attention to detail and empathy in customer interactions. In sales and retail, I honed my skills in understanding client needs and delivering tailored solutions. One of the highlights of my career has been in the car rental sector, where I managed customer experiences and streamlined processes, ensuring satisfaction at every touchpoint. Each role has contributed to my ability to adapt and thrive in fast-paced environments, always keeping the customer at the forefront. I’m passionate about leveraging this diverse experience to drive success and enhance customer journeys.