Jefferson Cortez
cortez.jefferson.b@gmail.com
+639393849359
PH
About Me
My name is Jeff, and I’m a dedicated professional with extensive experience in the fast-paced world of customer service, especially in healthcare, e-commerce, finance. I'm passionate about delivering exceptional results and consistently aim to exceed expectations. Outside of work, I'm a proud father of three and a musician.
Basic Information
Full Name
Jefferson Cortez
Email Address
cortez.jefferson.b@gmail.com
Phone
+639393849359
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
Tarlac State University
Field of Study
BS Nursing
Graduation Year
2007
Current Enrollment
Graduated
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
Vee Imaging Solutions PTE.
Job Title
Patient Support Executive
Start Date
07/06/2022
End Date
27/07/2024
Job Description
• Provided assistance and support to patients by serving as a point of contact between healthcare facilities. Communicate with patients to provide information about medical procedures, appointments, test results, and general healthcare instructions.
• Appointment scheduling and coordinating with healthcare providers, managing appointments and calendars, and ensuring patients are informed about the details of their appointment.
• Helped patients understand their medical bills, explain insurance coverage, and assist with any billing or insurance-related inquiries. This includes verifying insurance information and addressing billing discrepancies.
• Following up with patients after appointments or procedures to gather feedback and assess their satisfaction.
Company Name 2
Sitel
Job Title
Insurance Coordinator
Start Date
07/01/2020
End Date
31/10/2024
Job Description
• Policy administration. Processing new policies, renewals, and policy changes.
• Interact with policy holders to address inquiries related to coverage, claims, premiums, and other policy-related matters.
• Keeping accurate records and documentation, maintaining and organizing policy documents, endorsements and other paperworks.
• Coordination with other departments to ensure a smooth flow of information and services
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Web Development | Data Analysis & Data Science
Creative Skills
Business Skills
SEO & SEM | Social Media Management | Sales & Lead Generation | Customer Relationship Management (CRM)
Communication