I am Sakura May Reyes from Caloocan City, Philippines, a dedicated professional with over 11 years of experience in the call center industry. Throughout my career, I have honed my expertise in customer service, sales, and administrative support. I have spent 2 years in leadership roles as a Team Leader and Manager, overseeing teams in customer service, as well as billing and collections. I am highly proficient in phone-based communication, excelling in both answering and conducting calls to ensure customer satisfaction and drive sales. My skills extend to training new team members, where I apply my leadership abilities to cultivate a high-performing team. I am also experienced in email and chat support, providing effective solutions in various communication channels. With a keen eye for detail, I am adept at handling administrative tasks, ensuring accuracy and efficiency in all aspects of my work.