Apple Jean Muso
applejeanmuso@gmail.com
+639945626679
PH
About Me
I'm a highly motivated and customer-focused call center representative with 2 years and 9 months of experience providing exceptional service, resolving issues efficiently, and promoting products/services to diverse client bases. I am also a dedicated and empathetic individual delivering exceptional customer service, leveraging healthcare and hospitality backgrounds to provide compassionate and informed support.
Basic Information
Full Name
Apple Jean Muso
Email Address
applejeanmuso@gmail.com
Phone
+639945626679
Location
PH
Education
Education Completed
Associate Degreegree
Institution/School
Asian Institute of Health Care
Field of Study
Nursing Assistant
Graduation Year
2006
Current Enrollment
Graduated
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
Conduent Philippines
Job Title
Customer Service Associate 3
Start Date
13/03/2023
End Date
30/11/2024
Job Description
We handle room reservations, cancellations, and modifications via phone. Provide exceptional service to guests, responding to inquiries, resolving issues, and addressing concerns. We assist with check-in, check-out, and room assignments. Accurately input and manage guest information, reservations, and payment details. Process reservations, cancellations, and no-shows. And manage waitlists and room availability.
Company Name 2
Teleperformance Philippines
Job Title
Customer Service Representative
Start Date
15/08/2022
End Date
13/03/2023
Job Description
Schedule, reschedule and cancel appointments. Respond to patient inquiries, concerns and complaints via phone and email. Answer questions about billing, insurance coverage and payment options. Provide empathetic and professional support to patients, families and caregivers. Address patient concerns and resolve issues promptly.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Graphic Design | Animation & Motion Graphics | Video Editing | Copy writing & Content Creation | Branding & Visual Identity | Graphic Design | Animation & Motion Graphics | Video Editing | Copy writing & Content Creation | Branding & Visual Identity
Business Skills
Digital Marketing | SEO & SEM | Social Media Management
Communication