Jedilyn Untivero
jedilynuntivero@gmail.com
09394156644
PH
About Me
Hello, I’m Jedilyn Untivero. I have a diverse background in healthcare, having worked as a Medical Virtual Assistant and in the healthcare BPO industry. As a Medical Virtual Assistant, I provided critical support through managing patient appointments that needs authorization to visit specialist, handling medical records, and facilitating effective communication between patients and healthcare providers. In the BPO sector, I focused on healthcare-related customer service and administrative functions, which enhanced my skills in client interactions and operational efficiency. I’m dedicated to improving healthcare services and streamlining administrative processes through my experience and expertise.
Basic Information
Full Name
Jedilyn Untivero
Email Address
jedilynuntivero@gmail.com
Phone
09394156644
Location
PH
Education
Education Completed
High School
Institution/School
Field of Study
Graduation Year
Current Enrollment
Graduated
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
MedVA
Job Title
Medical Admin
Start Date
03/07/2024
End Date
Job Description
Working as Authorization Specialist
Daily Task:
° Attaching Authorization to APM and GMED.
° Requesting Authorization to a portal.
° Making sure that the patient has a valid authorization on file to see a specialist before their schedule.
Company Name 2
Everise
Job Title
Customer Service Representative
Start Date
22/10/2024
End Date
Job Description
Im working as customer service representative which we are taking calls from a member its an inbound healthcare account.
Daily Task as Agent:
° Provide eligibility to the member.
° Provide information of their coverage for specific services.
° Provide information of the claim status if denied, paid, pending, rejected.
° Checking Authorization Status
° Process payment of the members premium.
Daily Task as Subject Matter Expert (SME):
° Supporting new agents from offshore and onshore.
° Doing mock calls with agents.
° Test Call with new agents.
° Assisting new agents to do Basic troubleshooting with their tools.
° Sending daily reports of the attendance, highlights/lowlights each waves/class that we are handling.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Business Skills
Sales & Lead Generation
Communication