Lhuriel Jhoy Omisol
lhurieljhoy@gmail.com
09984333508
PH
About Me
My name is Lhuriel, and I’m from Dumaguete City, Philippines. I hold a BS degree in Psychology and have a strong background in customer service, having worked in the BPO industry during the pandemic. After a year and a half, I decided to resign to focus on completing my studies and achieving my goal of graduating, which I successfully did in May 2024. Shortly after, I worked as a General Virtual Assistant on a 3-month contract, where my responsibilities included answering calls and emails, organizing files, managing clients’ calendars and correspondence, preparing documents, and performing data entry to ensure all records were up to date.
Basic Information
Full Name
Lhuriel Jhoy Omisol
Email Address
lhurieljhoy@gmail.com
Phone
09984333508
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
Silliman University
Field of Study
Bachelor of Science in Psychology
Graduation Year
2023
Current Enrollment
Graduated
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
Qualfon
Job Title
CSR
Start Date
08/03/2022
End Date
22/09/2023
Job Description
As a Customer Support Representative in the telecom services team, my role is all about being dedicated and customer-focused. I’m responsible for providing exceptional support by addressing customer inquiries, resolving issues, and ensuring they have a positive experience with our services. It’s about making sure every interaction leaves customers feeling valued and supported.
Key Responsibilities:
Customer Assistance: Handle customer inquiries related to telecom services, including billing, account information, and service features.
Billing and Payments: Assist customers with understanding their bills, processing payments, resolving billing discrepancies, and explaining charges.
Customer Education: Provide guidance on using service features effectively, such as managing online accounts, monitoring data usage, and maximizing the value of their services.
Complaint Resolution: Address and resolve customer complaints promptly, escalating more complex cases to the appropriate departments when necessary.
Technical Troubleshooting: Offer basic technical support for issues like network connectivity, device setup, and service configuration for internet, phone, and other telecom services.
Company Name 2
Lease1
Job Title
Client Support and Data Entry Officer
Start Date
01/07/2024
End Date
01/11/2024
Job Description
As an Executive Virtual Assistant, my role is all about providing comprehensive support to the CEO and ensuring their daily tasks run smoothly. I handle communications, manage schedules, and take care of key administrative responsibilities with a focus on precision and confidentiality. It’s a proactive and organized role where I keep everything on track and make sure the CEO’s time is used effectively.
Key Responsibilities:
Communication Management: Respond to client emails and phone calls promptly and professionally. Coordinate updates with the CEO regarding client communications.
Calendar and Scheduling: Manage the executive calendar, organize meetings, schedule and book calls, and ensure all appointments are effectively coordinated.
Document Management: Organize, file, and maintain client documents for easy accessibility and secure storage.
Reporting: Prepare monthly reports on Lease Options and Lease Expiry, ensuring accurate and timely submission.
Administrative Support: Handle high volumes of emails, prioritize tasks, prepare documents, and maintain the confidentiality of sensitive information.
Data Entry and CRM Management: Perform data entry tasks with accuracy and attention to detail, manage large volumes of information, and utilize CRM tools for effective record-keeping.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Business Skills
Customer Relationship Management (CRM) | Market Research
Communication