My name is Christine. I have been in the BPO company for 4years working as customer support providing exceptional customer service. I always make sure that customer gets the best support/care that they need. I make sure to above and beyond to xceed customer expectations. I was also promoted as Quality Analyst. Our goal un mind is to esnsure that agents maintain their good quality of work and comply with company processes and policy. We are the main task center on being the first level of escalations in fixing problems and ensuring that clients complaints are reosolved in a timely manner and making sure it will br avoided in the future. With all the task and skills as a Customer support and Quality Analyst, I was able to demostrate my solid time management and organizational skills, microsoft offixe proficiency and interpersonal talent. I can engage with different types ofv people and I'm adept in working udnde r pressure and in a fast deadline - drivdn environment. Thank you.