Company Name 1
QWEST/Alii Health
Job Title
Virtual Call Center Agent
Job Description
Phone Management
Schedule, Cancel, and reschedule patient appointments.
Create a prescription refill.
Confirmed patient referral and insurance.
Confirmed patient lab orders.
Address patient's concerns and inquiries.
Update patient records in EHR (Epic).
Company Name 2
Sitel Company/Worldpay from FIS
Job Title
Phone and Email Customer Support
Job Description
Managed phone calls and emails.
Managed merchant transactions.
Updated merchant business transactions.
Processed refunds and tips.
Guided merchants in navigating online platforms to access business transactions.