Jerome Gil
jeromegil0304@gmail.com
09625708782
PH
About Me
Hello,
A little bit of my store is I'm a dog lover, I have 2 american bullies male and female.
One is a Pocket American Bully size and the other one is a Exotic American Bully, they love to play ball every day.
Tennis Ball is their favorite.
Also I love to train African loves bird, I train them when they are swab.
I hand feed them so they will know that I'm their parent when they fully grown.
Basic Information
Full Name
Jerome Gil
Email Address
jeromegil0304@gmail.com
Phone
09625708782
Location
PH
Education
Education Completed
Associate Degreegree
Institution/School
Pamantasan ng Lungsod ng Muntinlupa
Field of Study
Associated In Computer Technology
Graduation Year
2006
Current Enrollment
Not Currently Enrolled
GPA/Grade
N/A
Certifications
Achievements
Work & Experience
Company Name 1
SolarWinds Philippines
Job Title
Customer Success Representative
Start Date
08/02/2021
End Date
24/12/2024
Job Description
- Serve as a frontline for customer inquiries across multiple channels simultaneously (emails, phone. Live chat)
- Receives Technical Queues in line.
- Work through creative solutions to effectively answer customer questions, provide guidance and resolve issues (licensing, transfer of assets and basic troubleshooting)
- Investigated and resolved customer inquiries and complaints in a timely empathetic manner.
- account details, customer information, orders and transactions and to reset a license.
- grab cases created by the customer using the customer portal or through emails.
- create leads and pass it over to the sales team.
- Chat Support, required to attend customers at the same time while I also get inbound calls and email requests.
- Send W9 form
- Customer Account Information Update (Email address, Company Name, Address)
Company Name 2
TELUS International Philippines (Google)
Job Title
Email Technical Support
Start Date
09/10/2019
End Date
09/30/2022
Job Description
- Troubleshooting email issues in Google Sites, Google Calendar and, Google Drive
- Identify issue for not receiving emails
- Help the customer to check domain problem from google site.
- Process license renewals and upsell.
- Chat Support, required to attend 2-3 customers at the same time while I also get inbound calls and email requests.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Business Skills
Sales & Lead Generation | Customer Relationship Management (CRM)
Communication