Faith Salguero
salguerofaithaj@gmail.com
09056626433
PH
About Me
I’m Faith and I’m 24 years old where I have 2 years of customer service experience. I handled financial accounts where I honed my skills of speaking to multiple professionals. I was also selected to be a mentor a new batch of trainees where I got to lead people and guide them through product details and process flows.
Basic Information
Full Name
Faith Salguero
Email Address
salguerofaithaj@gmail.com
Phone
09056626433
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
Polytechnic University of the Philippines
Field of Study
Business Administration Major in Marketing Management
Graduation Year
N/a
Current Enrollment
Not Currently Enrolled
GPA/Grade
2.00
Certifications
Achievements
Work & Experience
Company Name 1
Ttec
Job Title
CSR 11
Start Date
01/09/2022
End Date
31/10/2023
Job Description
I handled an account where I was a Customer Service analyst for a well-known financial institution at the US. I process payments, resolved billing issues, reported fraudulent transactions and handled escalated calls.
Company Name 2
Accenture
Job Title
Customer service Analyst
Start Date
03/11/2024
End Date
31/12/2024
Job Description
I then was apart of a project where I took care of retirement employer accounts for an insurance company in the US again. This is where I honed my expertise of speaking with different professionals who also had inquiries about their contributions and their taxes.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Graphic Design
Business Skills
Customer Relationship Management (CRM) | Business Analysis | Market Research
Communication