Hi, My name is Famela Lapinid, I am a 23-year old female with a diverse background in the BPO industry. I have gained valuable experience as a Customer Associate for 5 months, a Technical Service Representative for 7 months, an SME for 8 months, and 1 year and 4 months as a Quality Analyst evaluating agent calls. These roles have honed my communication, leadership, and analytical skills. I am eager to explore new industries, adaptable to any position offered, and highly willing to undergo training to excel in my next role.