Mark Daniel Mendoza
mendoza.mdsantiago1993@gmail.com
09271792587
PH
About Me
I am a results-driven professional with 8+ years in BPO, including 4+ years in quality assurance, specializing in training, performance reviews, and quality management. My experience includes roles such as Sr. Quality Evaluator, provider advocate supporting healthcare professionals, medical virtual representative, and virtual practice management staff at Focal Point VA. I excel in client support, CRM/EMR utilization, appointment scheduling, and compliance with regulatory standards, delivering exceptional service to drive success.
Basic Information
Full Name
Mark Daniel Mendoza
Email Address
mendoza.mdsantiago1993@gmail.com
Phone
09271792587
Location
PH
Education
Education Completed
Associate Degreegree
Institution/School
Laguna State Polytechnic University
Field of Study
Engineering
Graduation Year
2011
Current Enrollment
Not Currently Enrolled
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
Focal Point VA
Job Title
Virtual Practice Management Staff
Start Date
07/1/2024
End Date
Job Description
- Manage inbound/outbound calls and emails, assisting clients, patients, and third-party inquiries.
- Utilize CRM/EMR/EHR systems for efficient record management.
- Schedule appointments and provide medication and pharmacy assistance.
- Verify benefits and eligibility for various plans (Medicare, Medicaid, In/Out-of-network).
- Ensure compliance with legal and regulatory standards (e.g., HIPAA).
- Address client issues, leveraging product/service knowledge and understanding external factors.
- Maintain accurate records and documentation.
Company Name 2
Concentrix Services Philippines, Inc.
Job Title
Sr. Quality Evaluator
Start Date
05/25/2019
End Date
01/20/2024
Job Description
- Responsible for evaluating, monitoring, and assessing the quality and improving the high-quality service provided.
- Provides actionable data to various internal support groups as needed.
- Ensuring that the services offered meet the established standards of quality and client expectations.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Video Editing | Photography | Illustration | Video Editing | Photography | Illustration
Business Skills
Sales & Lead Generation | Customer Relationship Management (CRM)
Communication