Catherine Singco
cathsingco@gmail.com
+639602843733
PH
About Me
I have worked as a customer service representative for a telecommunications account based in the US for the last eight years and six months. I have handled a total of eight brands in total. I've assisted customers via phone calls, live chat and email.
Basic Information
Full Name
Catherine Singco
Email Address
cathsingco@gmail.com
Phone
+639602843733
Location
PH
Education
Education Completed
Bachelor Degree
Institution/School
Asian College of Technology
Field of Study
Bachelor of Elementary Education
Graduation Year
Current Enrollment
Not Currently Enrolled
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
Qualfon
Job Title
Customer Service Representative
Start Date
04/04/2016
End Date
07/09/2024
Job Description
I handle eight brands simultaneously.
I assist customers with phone and airtime purchase. However, my main task was to assist customers with technical issues and escalations like not being able to make/receive calls. I input a detailed documentation regarding our interaction and submit it to the next level of support.
Company Name 2
Job Title
Start Date
End Date
Job Description
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Mobile Development
Creative Skills
Business Skills
Customer Relationship Management (CRM)
Communication