Talent Headshot
Jorel Vicente
vicentejorel23@gmail.com
+639156678137
PH
About Me
I am currently working as a Receptionist and Administrative Support for a clinic based in the US. However, I am actively seeking opportunities to work with Australian clients. The minimal time difference from the Philippines allows me to work efficiently during daytime hours. Before transitioning to my current role, I worked as a Customer Service Representative for nearly three years, gaining valuable experience in communication, problem-solving, and client relations. I later expanded my skills as a Virtual Assistant, where I discovered my passion for helping others and supporting businesses in achieving their goals. I am also dedicated to upgrading my skills and staying competitive in the workforce. I am currently completing an internship in Australian Bookkeeping and Xero Software Accounting to enhance my expertise and provide more value to my future clients. I am highly organized, detail-oriented, and committed to delivering excellent service. I look forward to bringing these qualities and be a partner to your business. Let's work and help each other.
Basic Information
Full Name
Jorel Vicente
Email Address
vicentejorel23@gmail.com
Phone
+639156678137
Location
PH
Education
Education Completed
Associate Degreegree
Institution/School
Benguet State University
Field of Study
Library Science
Graduation Year
Current Enrollment
Not Currently Enrolled
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
Ridgeline Recovery, LLC
Job Title
Receptionist & Admin Support
Start Date
01/08/2023
End Date
Job Description
• Answer general questions, offer our services, and assist patients throughout their care. • Confirmed appointments, communicated with clients, and updated client records in the EMR system. • Verify patient's insurance (Medicare Medicaid) coverage to make sure they are covered for the services, and schedule them for an appointment. • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity. • Communicate announcements to the staffs and attend meetings with the CEO to discuss necessary operational changes.
Company Name 2
TaskUs
Job Title
Customer Support
Start Date
01/05/2024
End Date
30/09/2023
Job Description
Delivered exceptional customer support by promptly addressing order inquiries ensuring the company's call flows and procedures are followed. • Meeting the monthly Key Performance Indicators. • Participated in ongoing training and coaching sessions, staying updated on knowledge and base updates for better customer support. • Escalate concerns to other departments requiring additional support or specialized attention, ensuring timely resolution and effective collaboration
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Creative Skills
Business Skills
Communication