Company Name 1
Ridgeline Recovery, LLC
Job Title
Receptionist & Admin Support
Job Description
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Answer general questions, offer our services, and assist patients throughout their care.
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Confirmed appointments, communicated with clients, and updated client records in the EMR system.
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Verify patient's insurance (Medicare Medicaid) coverage to make sure they are covered for the services, and schedule them for an appointment.
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Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
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Communicate announcements to the staffs and attend meetings with the CEO to discuss necessary operational changes.
Job Title
Customer Support
Job Description
Delivered exceptional customer support by promptly addressing order inquiries ensuring the company's call flows and procedures are followed.
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Meeting the monthly Key Performance Indicators.
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Participated in ongoing training and coaching sessions, staying updated on knowledge and base updates for better customer support.
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Escalate concerns to other departments requiring additional support or specialized attention, ensuring timely resolution and effective collaboration