Hello, My name is Danrie Diamante your next virtual assistant. I'm a Customer Service Representative with 4 years of experience in BPO industry, 3 years expertise in health care, handles both member and provider services line on a third part administrator company. We Provide plan coverage , eligibility, quote benefits(PPO medical plan), and claims interpretation to providers. We also handle COBRA, flex card, HSA, & HRA. I'm HIPAA certified and undergone training that equips and enhances my skills. These skills include: critical thinking, being able to understand both member's and provider's needs, and Possible first call resolution. I believe the knowledge and skills I possess make me a perfect fit for the role.