I have over three years of experience in healthcare and administrative roles, including two years as a Medical Virtual Assistant and one year as a call center agent. During my time as a Medical VA, I managed patient scheduling, insurance verifications, referrals, and medical documentation, ensuring seamless coordination between patients and providers. I’m HIPAA certified and highly proficient in using Alora Plus and Epic EMR, which helped streamline data entry and patient record management. My background as a call center agent strengthened my communication skills, allowing me to handle high call volumes while maintaining attention to detail and professionalism. I thrive in fast-paced environments and am confident in managing multi-line phone systems, coordinating with different departments, and ensuring a positive patient experience. I’m excited about the opportunity to bring these skills to your team and contribute to providing quality patient care.