Talent Headshot
Jordan Castro
jordancastro1111@yahoo.com
09677198743
PH
About Me
Hi, I’m a HIPAA-certified Medical Billing Specialist and RCM expert with over 3 years of experience in medical billing, claims management, and revenue cycle processes. I have a strong track record of resolving claim denials, verifying insurance eligibility, and ensuring accurate charge entries. Alongside this, I bring over 7 years of experience in technical support and customer service, where I developed my troubleshooting, sales, and leadership skills. I'm detail-oriented, highly organized, and skilled in using CRMs like Tebra, Simple Practice, and Dr. Chrono to optimize workflows and enhance client satisfaction.
Basic Information
Full Name
Jordan Castro
Email Address
jordancastro1111@yahoo.com
Phone
09677198743
Location
PH
Education
Education Completed
Associate Degreegree
Institution/School
Collegio de San Juan de Letran Calamba
Field of Study
Information Technology
Graduation Year
Current Enrollment
Not Currently Enrolled
GPA/Grade
Certifications
Achievements
Work & Experience
Company Name 1
Peoples Healthcare LLC
Job Title
Medical Billing Specialist
Start Date
04/05/2021
End Date
16/08/2024
Job Description
• Prepare and submit accurate medical claims to insurance companies • Verify patient insurance coverage and eligibility • Review medical documentation and assign appropriate codes (ICD-10, CPT, HCPCS) • Follow up on unpaid or denied claims and resolve billing discrepancies • Communicate with patients regarding outstanding balances and payment options • Maintain up-to-date knowledge of insurance regulations and billing guidelines • Collaborate with healthcare providers and administrative staff to ensure accurate billing • Maintain confidentiality of patient information and billing records • Assist with administrative tasks as needed • Charge entry
Company Name 2
Techlog Philippines ( Asurion )
Job Title
Technical Support ( Sales Program )
Start Date
09/04/2018
End Date
22/02/2021
Job Description
• Troubleshoot technical problems with phones and internet router. • Sell home electronic insurance and home internet to the customers. • Make a follow up with c ustomer’s concern. • Provide recommendations with customer’s plan and how they can maximize their benefits.
Hourly Charge
Employment Type
Professional Skills
Technical Skills
Data Analysis & Data Science | Mobile Development | Game Development
Creative Skills
Business Skills
Sales & Lead Generation | Customer Relationship Management (CRM)
Communication